1. Introduction
SmartSet AI LLC ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website gosmartset.com (the "Website") and use our AI-driven appointment setting and lead management services (the "Services"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.
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2. Information We Collect
We may collect personal information that you voluntarily provide to us when you register for the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website or Services, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
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•Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
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•Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
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•Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument. All payment data is stored by our payment processor, Stripe, and you should review its privacy policies and contact the payment processor directly to respond to your questions.
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•Usage Data: We collect information about how you access and use the Services, including your IP address, browser type, operating system, referral URLs, pages viewed, and the dates and times of your visits.
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•Communication Data: We collect information from your communications with us, such as customer support inquiries, feedback, and survey responses.
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•Client Data (for AI Services): As part of our AI-driven appointment setting and lead management services, you may provide us with data related to your clients or leads. This data may include names, contact information, and other details relevant to appointment setting and lead qualification. We process this data strictly on your behalf and in accordance with your instructions, as outlined in our Terms and Conditions.
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3. How We Use Your Information
We use personal information collected via our Website and Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below:
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•To Facilitate Account Creation and Logon Process: If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process.
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•To Send You Marketing and Promotional Communications: We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt-out of our marketing emails at any time.
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•To Send Administrative Information to You: We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
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•Fulfill and Manage Your Orders: We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website or Services.
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•Deliver Targeted Advertising to You: We may use your information to develop and display content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.
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•Request Feedback: We may use your information to request feedback and to contact you about your use of our Website and Services.
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•To Protect Our Services: We may use your information as part of our efforts to keep our Website and Services safe and secure (for example, for fraud monitoring and prevention).
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•To Enable User-to-User Communications: We may use your information in order to enable user-to-user communications with your consent.
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•To Enforce Our Terms, Conditions and Policies: For business purposes, to comply with legal and regulatory requirements or in connection with our contract.
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•To Respond to Legal Requests and Prevent Harm: If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.
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•For Other Business Purposes: We may use your information for other Business Purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Website, Services, products, marketing and your experience.
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4. Disclosure of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
•By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.​
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•Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. For example, we use Synthflow.ai as a third-party provider for certain AI voice agent and automation functionalities. We ensure that any third-party service providers we engage are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.​
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•Marketing Communications: With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.​
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•Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.​
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•Business Partners: We may share your information with our business partners to offer you certain products, services or promotions.​
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•Other Users: When you share personal information (for example, by posting comments, contributions or other content to the Website) or otherwise interact with public areas of the Website or Services, such personal information may be viewed by all users and may be publicly distributed outside the Website in perpetuity.
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•With Your Consent: We may disclose your personal information for any other purpose with your consent.
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5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
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6. Policy for Children
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below. If we learn that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers as quickly as possible.
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7. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy.
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8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
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•Right to Access: You have the right to request access to the personal information we hold about you.​
•Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.​
•Right to Erasure: You have the right to request that we delete your personal information under certain circumstances.​
•Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.​
•Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.​
•Right to Object: You have the right to object to the processing of your personal information under certain circumstances.​
•Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
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9. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
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10. Contact Us
If you have questions or comments about this Privacy Policy, you may contact us at:
SmartSet Support Department: support@gosmartset.com ​​
Phone Number: (786) 724 - 0862
Website: gosmartset.com